What are the benifits of Managed Services, and why not hire an "internal" IT person?

Most business ask the same questions, the number one issue with "internal" is the cost. Say you pay one internal IT person $60,000 per year, and this person gets overwelmed and needs assistance. Then you hire a second IT person, an additional $60,000 per year. As you can see the cost of internal help is a large bill that most small business can't afford to pay. With managed services you pay a monthly bill based on what you want monitored (servers/workstations). The rest is handeled by us. A team of certified technicians that specialize in server implementation, manintenice, Exchange, SharePoint, CRM, Windows 7 etc... And to find 2-3 internal IT persons to handle all of this would be a bank breaker. Let Rolling Thunder manage your IT and let you deal with everything else that matters... Your business!

Critical Response
As soon as a user impact issue occurs such as server down or Exchange becomes unavailable our team will react to the situation based on best-practice and quickly resolve the issue.

Patch Management
Does you're currently IT person spend time scouring the Internet for known MS Security patch issues? Do you have a lab environment to test compatibility with common applications? Do you approve patches based on operating system and applications installed? Do you login after hours to troubleshoot failed patches not to disrupt your clients?

This is exactly what the Rolling Thunder team does on an ongoing basis. We have a large team dedicated to testing patches across various environments and putting them through a rigorous Whitelisting process. Once approved, these patches are deployed. We also resolves any patch related issues during the schedule server maintenance windows.

24x7x365 Remote Monitoring

The Secure Network Operations Center (NOC) uses industry-standard and vendor specific protocols to provide round-the-clock monitoring of all hardware, including but not limited to routers, switches, UPS systems, and servers. The Secure Operations Center also monitors power, environmental factors (such as temperature and humidity), generator status, and network connectivity. All critical services/ports are monitored, including FTP, HTTP, SMTP, HTTPS, SSH, TELNET, and POP3. Our close and constant communication with our upstream backbone providers ensures that our customers have constant access to high-performance Internet connections.

If required the NOC can monitor the application level allowing the Engineer to initiate automatic recovery in order to restart failed applications, services, reboot machines, initiate recovery scripts and start external applications.

Failure on any monitored system, application or service results in audible alarms, LAN messages, and alerting our staff paging system as required.

Give us a call today, for a no obligation consultation.