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Microsoft Lync Server 2010 ushers in a new connected user experience transforming every communication into an interaction that is more collaborative, engaging, and accessible from anywhere. Users seek communications tools that make their work easier and are available anywhere, anytime—including within the context of other applications. Microsoft Lync 2010 is the rich client application that provides presence, IM, voice, and ad hoc collaboration and online meeting capabilities through a single interface. Lync 2010 is easy to use, works closely with familiar tools such as SharePoint and Office applications, and drives user adoption with powerful features and a streamlined communications experience. The client dashboard surfaces common functions such as dial pad, visual voicemail, contact list, and active conversations. Users get an experience that is consistent and familiar across PC, phone, and browser.

 

Microsoft Lync Server 2010 is built from the ground up to be a single platform that can enhance, extend, and even replace traditional and IP PBX systems.

 

Unified Conferencing

Conferencing capabilities are historically evaluated and acquired by workload—voice, application sharing, Web conferencing, and video conferencing—and limited to users within a department or division within the enterprise. Lync Server 2010 aspires to remove those boundaries, delivering efficiency and cost savings by delivering a unified solution with feature parity to multiple single-workload solutions. New features, a unified client, and simplified operation drive adoption to help users improve productivity without extensive training. Lync 2010 is the only client needed for all types of meetings, both scheduled and spontaneous. A simple “water-cooler” IM conversation between peers can be escalated to an audio conference with desktop sharing among multiple team members instantly, easily, and without interrupting the conversation flow. The familiar client experience is coupled with deeper integration with Outlook 2010 to make scheduling, joining, and facilitating meetings easier. With Lync Server 2010, all information workers can use the full breadth of ad hoc collaboration and online meeting tools.

Those tools do not have to be reserved for special events or limited to specific physical spaces. The voice and video capabilities of Lync Server 2010 can work reliably and from any location with an Internet connection. And, by reducing travel expenses as well as reliance on third-party conferencing solutions, Unified Conferencing can help businesses achieve substantial cost savings. With Unified Conferencing in Lync Server 2010, users can collaborate, share information, and coordinate their efforts in real time. Audio, video, and sharing of documents, desktops, and applications are incorporated into the easy-to-use Lync 2010 client, accessible on demand and in the context of a typical workflow.

For example, without switching applications, users can escalate a simple IM discussion to a multi-party application sharing session with voice and even video. All parties can see and edit presentations, documents, and other content without a single e-mail exchange.

Application and document sharing

By integrating traditional application and document sharing into the streamlined Lync 2010 client, Lync Server 2010 delivers a highly accessible and reliable tool that virtually everyone can use. Combined with audio or video conferencing, the result is a highly immersive and collaborative session that is simple to facilitate.

 

Click to call from a PC


Calls can be initiated directly from the contact list in Lync 2010 (see figure 14), or in other applications where presence information is shown.



Transfer a call from a work phone to a cell phone or someone else


Calls can be transferred from one user to another in two ways. The first option is single-step, where a user chooses whom to transfer the call to, and the call is transferred directly to that user. The other option is consultative, where a user first speaks to the person she wants to transfer the call to and then clicks a button to complete the transfer. Users can also transfer calls to one of their devices, such as a mobile phone (see figure 16) or home phone. This allows users to transfer calls from their desk phones to their mobile phones as they walk out the door, for example, without dropping the conversation.

 


 

Above is a small glance into the new and exciting Lync Server 2010. If you would like more information and would even like a 30 day trial of Lync provided and operated exclusively by us, contact Rolling Thunder and we would be pleased to show you all the time saving features of Lync to help boost productivity in your business.